Q1: Are you a manufacturer or a trading company?
A: We are a professional 3D printing manufacturer with our own production facilities and quality inspection team, enabling us to offer more competitive prices and faster production cycles.
Q2: When can I get a quotation?
A: We usually provide a preliminary quotation within 24 hours after receiving your 3D model files and specific requirements. For complex projects, it may take 1-2 working days.
Q3: Can I get a sample before placing an order?
A: Yes, we can provide samples. The sample cost depends on the material, size, and complexity of the product. The sample fee can be deducted from the bulk order payment after you place the formal order.
Q4: I don’t have any drawings. Can you design for me?
A: Yes, we offer professional design services, from concept sketches to 3D modeling. You only need to provide the functional requirements and reference images of the product.
Q5: What are the regular product colors, and can they be customized?
A: Our standard colors include white, black, gray, and natural material colors. Custom colors are available but may require additional fees and longer production time.
Q6: Can I have my own logo customized?
A: Yes, we can add your logo to the product via 3D printing, silk-screen printing, or laser engraving.
Q7: What kind of packaging options do you offer?
A: We provide multiple packaging choices:
- Standard: Shock-proof foam + hard carton
- Custom: Color boxes, gift boxes, and brand-logo packaging
- Shipping: Reinforced packaging suitable for international transportation
Q8: When will my order be shipped?
A: Standard orders are usually shipped within 3-7 working days after payment confirmation and design file approval. Complex or large-volume orders may take 10-15 working days.
Q9: What are your payment terms?
A: Our payment terms are flexible:
- New customers: 100% prepayment or 50% deposit + 50% payment before shipment
- Regular customers: Negotiable more flexible terms
- Accepted methods: T/T, PayPal, credit cards, and Western Union
Q10: What trade terms do you support?
A: We support various international trade terms, including EXW, FOB, CIF, DAP, and DDP.
Q11: How do you deliver the goods?
A: We cooperate with international couriers such as DHL, FedEx, and UPS. For bulk goods, air freight or sea freight can be arranged. You can also specify your own freight forwarder.
Q12: How do I start an order with you?
A: Starting an order is simple:
- Send us your 3D model files and requirements
- Confirm our quotation and delivery time
- Make the payment
- We will start production and ship the goods upon completion
Q13: What is your MOQ?
A: We have no strict MOQ (Minimum Order Quantity) limits. And we accept single-piece production. Large-volume orders can enjoy more preferential prices.
Q14: May I inspect the goods before delivery?
A: Yes, you can:
- Arrange third-party inspection (e.g., SGS)
- Request detailed photos/videos of the production process and finished products
- Visit our factory in person or send representatives for inspection if conditions permit
Q15: Do you support OEM or ODM services?
A: Yes, we support both OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services, providing complete solutions from design to production according to your specific needs.